Tag Archive: Etihad Guest

Etihad Airways and Garuda Indonesia have announced a number of new codeshare destinations in Indonesia, Europe, the Middle East, Singapore and Australia. The Abu Dhabi-based airline’s EY code is now on Garuda Indonesia flights between Jakarta and Singapore, Denpasar Bali, Manado, Surabaya, Balikpapan and Makassar and between Abu Dhabi and Amsterdam.

Garuda Indonesia has also placed its GA code on Etihad Airways’ flights to five new cities—Düsseldorf, Frankfurt, Munich, Bahrain and Brussels—bringing the total number of codeshare destinations to 10.

Etihad Airways and Garuda Indonesia customers will benefit further from June 21 this year when Garuda Indonesia increases frequency between Jakarta and Abu Dhabi and onwards to Amsterdam from four to six flights weekly.

This will bring to 13 the total number of weekly flights between the capital cities of Indonesia and the UAE.

In another significant move, from 21 June 2013, Etihad Airways will re-time its flights between Jakarta and Abu Dhabi to offer seamless connectivity to and from even more destinations in the airline’s global network.

This will include Amman, Basra, Erbil, and Kuwait in the Middle East; Athens, Istanbul and Larnaca in southern Europe; Astana, Almaty, Moscow and Minsk in eastern Europe; Nairobi and Johannesburg in Africa; and Sao Paulo, Washington, New York JFK, Chicago and Toronto in the Americas.

Also in June, Garuda Indonesia will commence services between Jakarta and Perth, which will be operated with the EY code. These flights will be timed to connect with services to and from Abu Dhabi, giving customers of both airlines in the Middle East, Europe and beyond new access to Western Australia.

James Hogan, Etihad Airways’ President and Chief Executive Officer, said, “The partnership between Etihad Airways and Garuda Indonesia continues to develop in a mutually beneficial way, adding new destinations, improving connectivity, and offering new customer benefits.”

“Connection times to many popular destinations have been reduced to under three hours. We also offer the fastest route from Jakarta to popular destinations like Manchester, Geneva and Brussels,” he added.

Mr Hogan highlighted the strategic importance of the four new codeshare destinations in Indonesia, “The new points on the domestic network give us unprecedented access to more than six million potential Indonesian travelers and provide opportunities for deeper commercial ties to the oil, gas and mining industries in the region.”

“The codeshare with Garuda Indonesia to Perth continues our expansion in Australia. It will further strengthen the Etihad Airways brand presence in Western Australia and pave the way for the airline to enter the market in its own right within the next two to three years,” Mr Hogan added.

Garuda Indonesia President and CEO Emirsyah Satar, welcomed the extended network of the codeshare agreement between Etihad and Garuda Indonesia to new destinations in Indonesia, Europe, the Middle East, Singapore and Australia.

“This codeshare, which was signed in October last year, has been contributing significantly to the needs and satisfaction of our passengers, and gives them the benefit of the seamless and the very easy connectivity from Jakarta to the world,” said Mr. Satar

“The codeshare with Etihad is part of our effort to continuously improve our service to our customers by giving them the easy connectivity from Indonesia to more than 80 cities in 50 countries that are served by Etihad. In line with our ‘Quantum Leap 2011 – 2015’ programme especially our ‘network expansion programme’, as well as opening some destinations with its own resources, Garuda Indonesia will also add some destinations to its network through the codeshare agreement and alliance,” added Mr Satar.

Members of Etihad Airways’ loyalty programme, Etihad Guest, and Garuda Indonesia’s Garuda Frequent Flyer earn miles on all the codeshare services operated by their respective airline. The two programmes are working together to introduce reciprocal earn and burn across both entire networks whereby Etihad Guest members can earn and redeem their miles on the entire Garuda Indonesia network (including, but not limited to, the codeshare routes) and vice versa for the Garuda Frequent Flyer members. Details of the reciprocal agreements between the two programmes will be released shortly.

Guests flying Garuda Indonesia’s Executive Class may use the Etihad Airways’ Business Class lounge at Abu Dhabi International Airport, while Garuda Frequent Flyer Platinum members travelling economy from Abu Dhabi on either airline may also use the Al Dhabi lounge while in transit in Abu Dhabi.


See also: Etihad Airways and Garuda Indonesia sign new codeshare deal


Etihad Airways, the national airline of the United Arab Emirates, has signed a codeshare agreement with China Eastern Airlines. The new agreement is the Abu Dhabi-based airline’s 37th codeshare.

It follows the exchange of a comprehensive Memorandum of Understanding with the Shanghai based Chinese carrier in March this year.

The President and Chief Executive Officer of Etihad Airways, James Hogan, expressed appreciation to the government regulators for approving the new agreement. “The codeshare with China Eastern Airlines is a win-win for both businesses and for travellers across our combined global networks.

“It expands our networks in a commercially viable and mutually beneficial way, and offers our customers more choice of destinations, schedules and loyalty benefits,” he added.

Liu Shaoyong, Chairman of China Eastern Airlines, said: “China Eastern is very pleased to cooperate with Etihad Airways and values the partnership. Signing the codeshare agreement has great significance for increased cooperation in a range of areas which will be for the benefit of our shared customers.”

Initially, China Eastern Airlines will place its ‘MU’ code on Etihad Airways’ flights between Abu Dhabi and Shanghai.

The airlines have plans to expand the partnership in subsequent phases of cooperation. For example, China Eastern will place its ‘MU’ code on Etihad Airways flights to destinations not on the Chinese carrier’s network while Etihad Airways plans to codeshare on China Eastern’s domestic services beyond its Shanghai hub.

The two airlines also plan to offer reciprocal benefits such as mileage earn and burn to members of their frequent flyer programs, Etihad Guest and Eastern Miles, in the fourth quarter of 2012.

The new codeshare services between Abu Dhabi and China go on sale on 30 August 2012 for travel from 3 September.



Etihad Airways and Starwood Hotels & Resorts Worldwide, Inc. have launched a new partnership offering members of their award-winning loyalty programmes—Etihad Guest and Starwood Preferred Guest (SPG)—an array of exiting new benefits.

Etihad Guest members can now earn Etihad Guest Miles when staying at Starwood Hotels & Resorts around the world, while SPG members can convert their Starpoints into Etihad Guest Miles, with each Starpoint equivalent to one mile in the Etihad Guest programme.

SPG members will be given an extra 5,000 miles for every 20,000 Starpoints converted to Etihad Guest Miles.

Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said: “The Etihad Guest programme, fresh from success at the loyalty industry Freddie Awards, is proud to extend our partner base to include Starwood Hotels & Resorts.

“Starwood shares many of the same guest experience values that we have at Etihad Airways and we believe this partnership will be warmly welcomed by members of the Etihad Guest and Starwood Preferred Guest programmes.”

To celebrate the partnership, SPG is launching a new “Earn Your Dreams” campaign, which offers members bonus Etihad Guest Miles when they stay at participating Starwood properties. The campaign includes earning double Etihad Guest Miles on standard rooms, triple Etihad Guest Miles on deluxe rooms and 3,000 Etihad Guest Miles on suites.

“We are proud to partner with Etihad Guest as we provide our loyal members with more rewards and more experiences,” said Guido de Wilde, Senior Vice President & Regional Director, Starwood Hotels & Resorts, Middle East. “The Middle East is an important market for our SPG programme. In fact, here in the UAE we have seen a remarkable 109% membership increase over the last four years.”

To participate in the Starwood Preferred Guest promotion, Etihad Guest Members must join the SPG programme and register online at starwoodhotels.com/preferredguest.



Etihad Airways’ customers can now manage their travel bookings at the touch of a button following the introduction of new enhanced services on the airline’s website, etihad.com.

The new ‘Manage Booking’ online service will allow customers to add requirements such as special meals, seat location onboard the aircraft, and update personal information.

Customers can amend existing bookings by changing dates and class of travel as well as use the highly successful ‘Web Check-In’ that is in place from 24 hours to 2 hours before departure.

Other features include adding itineraries to customers’ Microsoft Outlook calendar, viewing and printing itineraries and e-tickets.

Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said: “These new state-of-the-art online features enable customers to connect, engage, purchase and communicate with Etihad Airways at anytime of the day.

“We aim to provide an integrated, full-service website which customers find easy to use and which fits in with their lifestyle. These latest enhancements give an indication of what innovations we will continue to roll-out over the coming months.”

Etihad.com offers users a booking engine which is fully integrated with the airline’s Etihad Guest loyalty program and guest relationship management applications. Customers can also book hotels and cars with global partners which further enhances the travel booking experience.

Abu Dhabi City Guide


Want to travel Business class while paying a little more than your Economy class fare? It is now possible, with Etihad Airways introducing an online upgrade auction that allows its passengers the chance to bid for an upgrade to a higher class.

Etihad Airways’ new online upgrade system gives guests the fantastic opportunity to upgrade to Diamond First or Pearl Business Class, meaning Coral Economy passengers now can get an upgrade to Pearl Business class without having to bank on their Etihad Guest Miles or a cash-rich uncle.

“The online upgrade system facilitated through our partner PlusGrade enables you to experience our premium cabins and enjoy unmatched luxury and convenience for great value,” Etihad added.

If seats are vacant on a higher class, the airline will give passengers an option to quote a price for the upgrade. The highest bidder gets the upgrade. The system is similar to the one followed by some European airlines such as Virgin Atlantic.

In effect, passengers with confirmed tickets on a particular class can determine the amount they are willing to pay for an upgrade to the next higher cabin—Diamond First Class or Pearl Business Class, respectively.

“Guests will be notified on email about potential availability of seats for upgrades, following which they can make their offer. The success of an offer will depend on the amount offered for an upgrade, other competing offers as well as the guest’s status within the Etihad Guest program. As always, the higher the offer, the greater the chances. Guests will be informed by Etihad about the final status of their offer two days prior to departure,” Etihad said.

Once a passenger has made an offer, he or she will be able to see an ‘offer strength indicator’ bar, which will be a guide to whether their offer likely to succeed or not. A red bar indicates ‘poor offer: very unlikely to be upgraded’ while two yellow bars mean that the offer is below past successful offers and the passenger is unlikely to be upgraded. Three green bars, on the other hand, indicate that the offer is in the range of past successful offers and therefore there are moderate chances of it being successful. Finally, four green bars mean that it is a good offer, and that there is a high chance to be upgraded although there is no guarantee of an upgrade.

In addition, the airline says that passengers are free to change the amount they have bid for an upgrade until a final confirmation mail informing them whether their offer has been successful or not is sent out. However, once passengers cancel their upgrade offer, they won’t be allowed to enter the bid for that particular journey anymore. “Once you have cancelled your offer, the system will not allow you to make another offer,” Etihad said.

Additionally, upgraded passengers will not have the luxury to select their seating at the time of their upgrade, and will be assigned a seat only during check-in.

There are no additional charges that Etihad levies for submitting an offer to upgrade, but if there are more than one passenger booked under a single booking reference, then all of them will need to be upgraded, or none get upgraded, Etihad said.

Emirates 24/7


Air Seychelles has announced that it would integrate its loyalty program, Seychelles Plus, into Etihad Guest, the award-winning loyalty program of Etihad Airways, effective June 16.

Members of the Air Seychelles Plus program, numbered at nearly 18,000, will automatically receive a new Etihad Guest membership.

For every Seychelles Plus point in current accounts as of June 15, members will earn 8 Etihad Guest miles. Existing tier status will also be carried over to new Etihad Guest memberships. For example, Seychelles Plus Gold members will automatically be enrolled as Etihad Guest Gold members.

For guests with memberships of both programs, the accounts, including mileage balances, will be automatically merged.

On becoming an Etihad Guest member, guests will enjoy more benefits and rewards, including:

  • Immediate rewards – with the 1MileRedemption feature, fly once and enjoy instant rewards.
  • No blackout periods – GuestSeats are available on all flights, and if a seat is available, guests can book it.
  • Anytime availability – all seats on a flight, including the very last seat, are available at any time. Redeem OpenSeats at a mileage cost equivalent to the commercial price of the seat.
  • The widest choice – redeem for flights, products or services using the exclusive Etihad Guest Reward Shop.
  • Miles plus cash – the guest decides how many miles to use and contribute the rest in cash using the Miles+Cash feature. And even earn miles on the actual cash spent on redemption flights.
  • Expanded network – redeem and earn points on flights to more than 230 destinations worldwide, with Etihad Airways and its partner airlines, including airberlin, Virgin Australia and American Airlines.

Also, as an Etihad Guest member, the guest will automatically be able to earn Etihad Guest Miles with the entire Etihad Guest Partner network worldwide, which includes international hotel chains, car hire companies and retailers as well as 15 airline partners, covering more than 3000 routes worldwide.

For more information on the benefits of your new Etihad Guest membership, please email seychellesplus at airseychelles.com, call us at +248 4391069 / 4381016 / 4391366 or visit www.etihadguest.com.

The Seychelles Plus programme will cease operation on June 1. Retroactive claims for flights on Air Seychelles will be honoured on or before June 15, 2012.

Air Seychelles